Tiner Properties Inc. © 2012
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We are excited you are ready to work with Tiner Properties Inc!
Here Are The Steps You Need To Move Forward• Fill out and return our Management Agreement Forms (10MB PDF)
NOTE: If you need to terminate an existing Property Management Agreement with another property management firm here is a sample letter. (This is a sample letter that may be used to terminate an existing Property Management Agreement with another property management firm. Because of all the variables (is there a tenant or is the property vacant), you may want to use this only as a template to write your own letter. The first paragraph makes the assumption that the letter is sent after a call has been made to the existing property management firm. It also assumes that the existing firm has agreed to allow for an immediate termination, although many Property Management Agreements require 30-days written notice.
Provide To Us Your:
• Current lease agreement, walk-through report and application form (if the home is rented)
• Name and telephone number of the current tenant (if the home is rented)
• Supply a key to the property (if the home is vacant)
Tiner Properties Will Do The Rest For You!!
Including:
• Transfer the gas and electricity into our name in care of you.
• Start a gardener (until the new tenant(s) move in).
• Re-key the existing locks and upgrade deadbolts to the new lock codes.
• Create a list of any work that needs to be performed in order to prepare the property for re-rent (repairs, hauling, carpet cleaning, etc).We are happy to assist you in helping this be a smooth transition. You can call us at (916) 974-6003. We will call you and go over the list. With your approval, we will arrange for the work to be performed with our team of trusted independent contractors.We Will Market The Property For Rent With:
• A professional "For Rent" sign
• A professional photographic record of your home for marketing on hundreds of web pages
(placement on our web site which receives over 900,000 site-wide hits each year and consistently shows up on the top pages for any local rental or property management searches)• Placing your home on Craig's List every week until rented (we use the upgraded ads that utilize color and extra photos)• Utilize a redistribution service to get your home marked on over 100 relevant rental sites all over the country. (note: marketing / advertising costs are not included in our re-rent fee)
• Show your property to pre-phone-qualified tenants
• Perform as many tenant investigations as needed to find a well qualified tenant and select the best applicant
• Review the applicant and all terms of the lease with youOnce we have selected a new tenant, we will:
• Enter into a lease agreement with the tenant on your behalf
• Perform an extensive Move-In Condition Report with the tenant
• Cancel utility services as of the start date of the LeaseThen we will continue to manage your home - including:
• Collect monthly rent and send you a check and an itemized statement each month (or direct deposit to your bank if you wish for no extra charge)
• Arrange for any needed repairs on an ongoing basis• Handle tenant relations / negotiations on an ongoing basis• Inspect your property when needed• Negotiate for a new lease term when the first term is coming to an endThe Tiner Team
Family Owners
JOHN TINER JR.
CEO / Realtor - DRE# 00973197
Office (916) 974-6003
Cell (916) 402-3095
Fax (916) 488-3700
johnjr@tiner.com
John became a Realtor and joined his parents in the family business in 1987. Shortly after acquiring his real estate license, he took the coursework necessary to earn the designation of GRI (Graduate of Real Estate Institute). John has been a continuing member of NARPM (National Association of Residential Property Managers) since 1994. John's primary duties are to oversee the entire property management division of Tiner Properties, Inc., sign up all the new accounts, and sell real estate. John appreciates being able to spend time with his 2 grown children and 2 grandchildren. He enjoys traveling with his wife, ministry, and playing racquetball.
JOHN TINER SR.
Broker of Record / Realtor - DRE# 00548923
Office (916) 974-6013
Cell (916) 425-8078
Fax (916) 977-3539
johnsr@tiner.com
John is the founder of Tiner Properties Inc. He and his wife Sheri began managing property in 1976. He has always been a top producer in Real Estate sales which is his area of specialty. John is a Life Member of the Masters Club which is held by less than 1% of all the Realtors in the Sacramento Association of Realtors. John is an expert negotiator a skill that saves his clients lots of money! Most all of his business is repeat and referral business and has been for many years happy clients just keep coming back and telling others about him. In his spare time he loves to play golf.
SHERI TINER
Head of Accounting / Real Estate Agent - DRE# 00574779
Office (916) 974-6002
Fax (916) 488-3700
sheri@tiner.com
Sheri is primarily responsible for the corporate bookkeeping and the accounting for the Tiner Property Management residential portfolio. A licensed real estate agent for decades now, Sheri is multi-talented and knows all aspects of property management; however, her forte is meticulous bookkeeping. Everyone who works with Sheri finds it amazing that she can accomplish all she does, as well as she does, with a smile and such genuine peace. She is a joy to work with. When she is not working, she loves to spend time with her family (maybe that's why she works with so many of them too).Head of Commercial Division
BEN TINER
Commercial Property Manager / Broker Associate - DRE# 01705584
Office (916) 974-6011
Emergencies (916) 607-9836
Fax (916) 482-2433
ben@tiner.com
After earning his Managerial Economics degree from U.C. Davis, Ben joined the family team at Tiner Properties, Inc. in 2005. Ben is primarily responsible for sales, leasing, and managing the Commercial division of Tiner Properties, Inc (Asset Investment Managers). In his "spare time" Ben obtained his brokers license and his landscaping contractor's license. Ben is also the Owner operator for JBT Industries, Inc. a landscaping and plumbing company. Ben is happily married and enjoys time with his wife and children. For recreation, Ben enjoys weightlifting and snowboarding.Commercial Property Management
HEATHER BECKNER
Heather began working for Tiner Properties as a receptionist in 2001. She is now a fully licensed Commercial Asset Manager. Her primary role is to market vacant properties and assist with the daily management of the commercial portfolio. Heather is a dedicated, resourceful, and goal-driven individual who appreciates the opportunity to work with such a talented and experienced team. Outside of the office, Heather enjoys spending time with her husband and fur child, hiking, running, rock climbing, and traveling.
SANDI DEUTCHMAN
Sandi joined our staff in 2008 as an Administrative Assistant in the Commercial Division. Her primary job is to assist Bill Richardson and Ben Tiner with the administrative functions of running the Commercial Division. Prior to joining us she worked for over twenty years as a Federal Employee for the Department of Navy in Human Resources in Sunnyvale, California. Her family relocated to Roseville, California in 2000, so she could care for her elderly parents and spend more time with her son. Sandi received her Real Estate Salesperson License in November 2009. In her free time Sandi enjoys reading, cooking, sewing and needle crafts.
BILL RICHARDSON
Commercial Property Manager/Broker Assoc. DRE# 00632942
Office (916) 974-6004
Fax (916) 482-2433
aim@tiner.com
Bill is the most experienced member of our property management team. Before entering the real estate business, Bill served in the military, served as a senior executive with the Federal government, and earned his Master of Business Administration. A real estate broker for over 35 years, Bill has run his own real estate/property management firm. Bill has also owned and managed properties all over the United States. Bill is the head of the commercial division for Tiner Properties, Inc. (Asset Investment Managers). His wealth of knowledge and experience is a great resource for our clients and makes him a wonderful mentor for Ben too.Residential Property Management
JOE PIRHOFER
Joe is a Broker Associate and a licensed contractor with over 20 years experience as an investment property owner, property manager & home repair expert. Joe has a true passion for providing excellent service for everyone he works with whether they are an owner, tenant, property applicant or vendor. His industry knowledge and desire to serve assures his clients that they are in good hands. Joe is a U.S. Air Force Veteran and a father of five. In his free time, he enjoys the Sierra mountain countryside either on his Harley or ATV's with his kids.
SUSAN RUNKLE
Residential Property Manager/Real Estate Agent - DRE# 01147401
Office (916) 974-6020
Urgent (916) 600-3620
Fax (916) 488-3700
susan@tiner.com
Susan had 10 years experience as a property manager before coming to work for our company in 1995. She is responsible for a residential portfolio of about 400 properties. Susan has an amazing variety of skills that make her an expert property manager: Great judgment, a strong work ethic, the ability to handle many projects at the same time, a thorough understanding of maintenance and construction, and a talent for understanding both sides of a situation while keeping the owners best interest in mind.
KRYSTAL TINER
Krystal Tiner joined the family business in 2009. After obtaining her Real Estate License, she mentored under John Tiner and Pam O’Neil for 2 years. She has proved herself to be an efficient, thorough, and smart manager. Her cheerful phone etiquette and competence leaves owners and tenants assured that they are dealing with a true professional. In her free time, Krystal enjoys time spent gardening and at the river.
AMBER SCHOENBERGER
Licensed Assistant to Susan Runkle - DRE# 01277617
Office (916) 974-6019
Fax (916) 488-3700
amber@tiner.com
Amber joined the Tiner team in 2006, she has over a decade of experience in the Real Estate industry. Amber started working for us as our Leasing Agent before she moved on to become an Assistant to our Residential Property Manager Susan Runkle. She enjoys working in the office as well as out in the field. She looks forward to many more great years as part of the Tiner staff.
DIANA MURPHY
Diana joined Tiner Properties as a Leasing Agent in early 2010 after a 16 year career in the new home sales industry. Her experience in showing all types of properties combined with her excellent customer service skills, greatly contributes to our company's low vacancy rate. Diana is also responsible for keeping the residential property info. on our web site up to date and accurate. Property owners and potential tenants enjoy Diana's sincere personality, enthusiasm and professionalism. In her spare time, Diana enjoys the outdoors and spending time with her young son
JENNY HUGHES
Jenny has been in the real estate & property management industry for 14 years, specializing in selling residential real estate throughout the Sacramento area for the past 5 years. Jenny prides herself in superior service to all her clients. Her professionalism and dedication to work hard for each of her clients is remarkable. She strives to become her client's real estate advisor for life. Jenny earned a Bachelor's Degree in Business Marketing with extensive education and experience in sales, marketing & negotiating. When Jenny is not working, she enjoys spending time with her husband and twin sons, traveling, reading, wakeboarding and snowboarding.Support Staff
ROSALYN McCARTY
Executive Assistant to John Tiner / Transaction Coordinator
Office (916) 974-6014
Fax (916) 488-3700
rosalyn@tiner.com
Rosalyn came to work with Tiner Properties, Inc. in 2005. She has proved herself very versatile in the office and excels in customer service and organizing procedures that consistently produce good results.LAUREN GRACE
Lauren has worked for Tiner Properties since December 2008. She accomplishes various tasks throughout the office such as scheduling property inspections and assisting the accounting department. She is currently enrolled at American River College in pursuit of a degree in Journalism. She looks forward to many more great years as part of the Tiner team.
NESSA WILLIAMS
Nessa joined in May 2011 after spending over 8 years in the banking and mortgage industry. She is working in our leasing department assisting Diana with marketing, incoming phone calls, and keeping the website up to date. She is very excited to start working on obtaining her real estate license. Nessa is enthusiastic, resourceful, and has a smile that can be heard through the phone. She is thankful to have joined a team with such experience and talent. In her spare time, Nessa enjoys the outdoors, movies, and spending time with her two four-legged children.
MELISSA WATERMOLEN
As the first point of contact, Melissa understands the importance of customer service and streamlining the relationship between owners and tenants and their property manager. Melissa is more than a receptionist, she also does the applicant investigations and continually monitors all the vendors to insure they remain licensed and insured. Melissa has been with Tiner Properties for years, and is a valued and loved member of our team.
MAYA WILSON
Maya joined the Tiner Properties, Inc. in September of 2008. She has 21 years of bookkeeping experience. We are thankful Maya has joined the Tiner Properties family as our Residential Bookkeeper.The Tiner Owners
EXPERIENCE:
The Tiner Properties, Inc. team represents years of expertise in all areas of real estate sales, finance and management. Successfully operating one of the most highly respected businesses in the area for over 35 years assures clients of capable, tested professionalism in dealing with their needs and interests.
KNOWLEDGE:
The team stays on the cutting edge of today's technology. Skills and knowledge of the industry and the community are constantly upgraded to provide the most effective tools for marketing, renting and maintaining their clients' real estate assets. Professional capabilities, honed with experience, effectively bring qualified buyers and sellers together for business; or renters and owners together to satisfy their interests.
INTEGRITY:
The Tiner team gives no excuses!! Personal and business commitments are critical to happy customers. Nothing less than complete honesty and personal responsibility is acceptable from every member of the team. Integrity is a matter of character with this team!
SERVICE:
Personalized service is a hallmark of the Tiner team. Each client is treated as an individual and is entitled to the time and effort it takes to get the job done right. Care is taken at each step in client transactions to assure that nothing is left to guess work. This instills client confidence that their transactions will be correct, complete, and timely. Many, many referrals from happy clients prove our service a winner!
Get FREE Resources from
Property Management Experts (Click Below)
1. How many residences do you manage?
It takes at least 100 properties to become efficient. Less than 100 properties indicate that property management is a secondary job, not a full time occupation.
The Tiner Answer: Tiner Properties, Inc. currently manages about 800 residential homes.
2. How many evictions have you performed in the past 5 years?
When you ask this question, some property managers will begin to brag about their eviction expertise look out! An expert in tenant selection is more valuable to you than an expert in eviction procedures. Divide the answer to this question by the number of properties managed (answer to question #1) and then divide again by 5 (years) to get the annual eviction rate. This percentage tells you volumes about the tenant screening skills of the property management company you are interviewing. The lower the percentage the better. If the result is 4% or less, you are probably dealing with a competent property manager. If the result is over 4%, you may want to terminate the interview at this point and seek a better management company.
The Tiner Answer: Tiner Property Management has enjoyed an eviction rate of less than 1% for 25 years running!
Highly professional property management companies usually specialize in the kind of properties they like to manage. There is enough demand for their services that they no longer accept any and every property. Be sure that your property's profile fits with their area and type of specialty.
3. Do you specialize in a geographic location or a certain type of property?
The Tiner Answer: Tiner Property Management specializes in upper end homes and owners that care for and about their investment.
4. How many people work for your management company?
It may be difficult to get an accurate answer to this question. Use fractions for part-time employees. The answer to this question, divided by the answer to question #1, will give you the total number of properties managed per person. More than 75 properties per person may indicate that people are being stretched too far and important details may slip through the cracks.
The Tiner Answer: Tiner Property Management is allocating about 60 properties per employee.
5. If you combined all the years of property management experience for everyone in your company, how many years would that be?
Many things in property management can only be learned by experience. Divide the answer to this question by the answer to question #4. That will give you the average number of years of property management experience for each employee. The average should be at least 5 years. It is common for good management companies to average 10 years or more per person.
The Tiner Answer: Tiner Property Management has over 230 years of total experience or 11+ years per employee.
6. How many of your employees have a real estate license?
Only employees with a real estate license can negotiate on the owner's behalf. Unlicensed employees cannot legally perform many important property management functions. In addition, licensed employees have a license to protect whereas unlicensed employees do not.
The Tiner Answer: All of our Property Managers, Assistant Managers and Leasing Agents maintain a California Real Estate license.
7. Do you hire leasing agents that are compensated for each property they rent?
This is a very important question. Leasing agents who are paid a commission for placing a tenant have one main interest: place the first tenant I can so I can get paid and move on to the next house. Look for management companies who pay their employees to find the best possible applicant for your property, not the first possible applicant.
The Tiner Answer: Tiner Property Management's Property Managers and Leasing Agents are all salaried.
Get the inside scoop on the remaining questions (Click Below)
It's worth your time!
It is amazing that some people spend more time choosing a kitchen appliance than they spend choosing the person they will entrust to manage their property valued at $150,000 or (much) more! It is well worth spending the time to pick the right property manager. The fact that you are reading this shows that you're at least a few steps ahead of many property owners.
Using the interviewing questions in our FREE property management booklets will help you find an expert property manager the first time by keeping you in control. As long as a property manager is telling you about his/her company, you will only hear about the good things that they want you to hear. But when you start asking the right questions - the important facts that you need to know will come out.You are the boss. Take the initiative and don't be intimidated by property managers who don't have the time to answer your 16 simple questions.
Before you start asking property managers any questions, be sure you fully understand what you will be listening for in their answer. Most likely, no property manager will answer every question exactly the way you would like. The idea is to find the property manager that best matches the way you want your property to be managed. Avoid telling property managers what you want before they answer your questions. It is more important to get honest answers than the answers you would like to hear. Trust is the key ingredient in a working relationship with any property manager. Briefly record their answers in the worksheet that I have included with this booklet.
When you have finished asking the 16 Top Questions, ask for references and be sure to call them. A more comprehensive way to check the references of a property manager is to ask for the name and number of their locksmith, or the person that they use for carpet cleaning. Those vendors are in many of their properties right after the tenants have moved out. They can describe the condition that their property's are usually left in as compared to other rentals they work on. That in turn will tell you a lot about the overall effectiveness of the management company.
We would like to thank you for your interest in our company. If you have questions or would like more information please contact John Tiner, Jr. at 916-974-6003.
Professional Management Doesn't Cost . . . It Pays!
99% EVICTION FREE
Every year for 25 years in a rowOVER 230 YEARS EXPERIENCE
Combined years of property management experience for all staffLOW VACANCY RATES
Consistently under 2%LONG TERM TENANTS
Our Tenants start with 1 year leases and the majority renew for a 2nd yearHUNDREDS OF HAPPY OWNERS
A+ rating with the BBB
The Top 3 Methods to Staging Your Rental Property
1. Leave Gas and Electricity On
In the owner's name, so any work can be completed properly (it's hard to clean properly in a dark house with no hot water). It is also important to be able to show property with the lights on and the heat or A/C operating.2. Hire a Gardener
A gardener can shape up the yard as needed and then maintain it until the rent starts with the new tenant.3. Update And Re-Key Locks
The law requires all main swinging doors that go between heated and non-heated areas must have a dead bolt lock. Re-keying should always be done between tenants. This prevents any prior tenants (or their friends) from the possibility of coming back into the property. Re-keying the locks is a critical way to limit an owner from the possibility of being found negligent in a lawsuit.Get even more tips for FREE about
"Staging Your Rental Property For Success"? (Click Below)
The Top 3 Methods To Successfully Market Your Rental Property
Tiner.com Website
Tiner Properties, Inc. spends a substantial amount of money on internet (search engine optimization) work to ensure that our website is continually near the top of search results. Our website home page alone receives over 100,000 visits annually by prospective renters.Online Classifieds
We utilize the upgraded color version of Craigslist.com which is a widely recognized resource for rental properties. We also use other online ad sites including, Rental Homes Plus, Rentals.com, vFlyer, HotPads and dozens more!Professional Signage
We place a professional FOR RENT sign in the yard or a prominent window. Our signs point tenants to our web site.Get even more tips for FREE about
"Effective Property Marketing"? (Click Below)
THE EXPERTS GUIDE TO SELECTING A GREAT TENANT
The selection of a great tenant is the most essential component in the effective management of an investment property. The lack of a good tenant produces very undesirable affects for the owner. Poor tenants usually damage the home. Rents are not paid on time, or they are not paid at all. And finally, court costs and legal fees are incurred during the eviction process. It can get ugly in a hurry.
We sincerely hope that this free information will assist you in finding a Great Tenant. Great Tenants make your real estate investment perform the way you want it to. You purchased your investment property to make money over time. And it can with the right tenant.
ELIMINATE THE WORST / UNWORKABLE APPLICANTS ON THE PHONE
(before you let them in your home)
Here are the methods and guidelines we use:
When a potential renter would like to schedule an appointment to see your home explain that "there are a few questions we need to go over before we can schedule an appointment." You want to insure that you are only bringing people who are reasonably qualified to rent your home.
Our pre-qualification questions are:
Do you have any pets?
Most of our properties are no-pet properties. Is saves everyone a lot of time to address this question up front.
All interested parties need to be present at the showing, is that a problem?
A good tenant will be able to answer yes to this question. We never rent to a tenant that has been evicted, no exceptions.Do you have a good rental history?
Do you have a good credit history?
Tenants with good credit will work hard to keep it that way. If you wish to make an exception for certain types of credit blemishes it is best to address this up front.
If you like the home, how soon would you be willing to move in?
If your property is ready for immediate occupancy and they haven't even given a 30-day notice to vacate their current residence, it's best to resolve this difference now. It is our policy not to hold a property for more than 2 weeks.
How many people will be living in the property?
Know the Law.
Do you have verifiable income of at least 3 times the monthly rent?
Part of the selection process is to weed out those that cannot afford the monthly rent.
Are you willing to sign a one-year lease?
This question helps to identify and applicant's true intentions. Vacancies are expensive, so it is best to find tenants that will stay in the property for at least one year.
Application Fees
The law limits application fees to no more than $30 per applicant. The law also states that you can only keep the portion of an application fee that covers your actual costs for credit reports, office/staff time to verify information and so on.
Credit Reports and Credit History
A credit report tells you volumes about a person's character when it comes to keeping their financial commitments. It is a bad business decision to accept nice people with bad credit. If the credit report reflects too many problems, decline the applicant.Do the social security number and driver's license numbers match on the credit report match up with the numbers on the application?
Do the addresses on the credit report match up with the address for rental history on the application? This is a good way to catch a person that is hiding problems they had with a landlord.Get more important details on
tenant selection / great applicants (Click Below)
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STATE OF CALIFORNIA FRANCHISE TAX BOARD
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
Sales Market Update / Newsletter Q4 2011
In this issue:
Foreclosures and Short Sales - By The Numbers
Why Tiner Properties, Inc. enjoys a much lower vacancy rate in the Sacramento Area?
How investors are enjoying positive cash flow with little money down.
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